Legal
Privacy policy
Effective 17 August 2026 · Last updated 17 August 2026
This describes what the Facegammon app and this website collect, why, who it reaches, and how to get rid of it. It describes what the app actually does today rather than what it might do later; if that changes, this page changes with it.
On this page
1. Who we are
Facegammon is a backgammon game for Android, iOS and Windows, and this site is its home page. In this policy, we and us mean the operator of Facegammon, and you means the person using it.
For anything in this policy, including a request to see or delete your data, write to support@facegammon.online.
2. What we collect
Your account
To sign in you give us an email address and a password, or you use Sign in with Google or Sign in with Apple. With those, we receive the account identifier and the email address the provider releases — if you use Apple's Hide My Email, that is a relay address and we never see your real one. Passwords are stored hashed by our authentication provider; we cannot read them.
Your profile
A username, a country, and an avatar — either one of the built-in symbols or a picture you choose from your device. Everything in this paragraph is public inside the game: it is what opponents and the leaderboard show. An uploaded avatar is stored at a public address, so treat it as a photo you are publishing rather than one you are filing. Do not upload a picture you would not want a stranger to see.
How you play
Matches and their moves, results, your rating, level, coin balance and the transactions that moved it, tournament entries, which skins you own, and daily bonuses and spins. This is the game state: without it there is no game to return to.
Notifications
If you turn notifications on, your device gives us a push token so we can send them. Turning notifications off in Settings stops this.
Technical records
Our servers and the providers listed below keep ordinary operational logs — IP address, timestamps, and what was requested — used to run the service, diagnose faults and detect abuse.
If you write to us
Your message and email address, kept for as long as it takes to deal with it and a reasonable period afterwards.
3. Video calls
Video is the feature this game is named for, so it gets its own section.
- The camera and microphone are off until you turn them on. The switch is on the home screen and in Settings.
- A call happens only in an online match against another person, only when both of you have video on, and it ends when the match does.
- Audio and video are relayed live through our own server rather than a third party's. They are not recorded, not stored and not reviewed — there is no copy of your call anywhere, including with us.
- What we do keep is a line in a ledger saying that a call took place in a given match and what it cost in coins. That record contains no audio, video or images.
- The person you are playing can see and hear you for the length of the match. We cannot prevent someone pointing another device at their own screen, so treat a call as you would a video call with a stranger. Recording another player without their agreement is a breach of our terms of use.
4. What we do not do
- We do not sell your personal data, and never have.
- We do not include advertising or analytics software in the app. There is no third-party SDK following you between apps, and no advertising identifier is collected.
- We do not record video or voice calls.
- We do not ask for your contacts, your location, your calendar or your files.
If any of this changes — for example if advertising is ever added — this page will say so before it ships, and where the law requires consent we will ask for it first.
5. Why we hold it
Under the UK and EU GDPR, our lawful bases are:
- Performance of a contract — your account, profile, game state, coins and matches. Without these the game cannot work.
- Consent — camera and microphone for video calls, and push notifications. Both are off until you switch them on, and switching them off withdraws consent.
- Legitimate interests — keeping the service running, preventing cheating and abuse, and keeping enough of a coin record to settle disputes.
7. Permissions the app asks for
| Permission | When | If you refuse |
|---|---|---|
| Camera and microphone | Only when you turn video calling on | Everything else works; matches are played without video |
| Photos | Only when you pick an avatar picture | You can use one of the built-in symbols instead |
| Notifications | Only when you turn notifications on | You simply are not notified |
Each can be withdrawn at any time in your device's settings, or with the switches in the game's own Settings screen.
8. How long we keep it
- Account and profile — until you delete the account.
- Match records — kept after deletion, with your account no longer attached. See the next section for why.
- Video and audio — not kept at all. It exists only while it is travelling between the two of you.
- Server logs — a short operational period, then discarded.
9. Deleting your account
In the app: Settings → Danger zone → Delete account. It asks twice, and then it is done — there is no waiting period and you do not have to write to us first.
Deleting removes:
- your sign-in and email address;
- your profile — username, country, avatar, rating, level;
- your coin balance, which is forfeited and cannot be refunded;
- the skins you own, your tournament entries and your notifications.
Matches you played are not deleted, and this is deliberate: a match has two players in it, and erasing your side of it would rewrite your opponent's history as well. What is removed is the link back to you, so the record no longer identifies you.
If you would rather we did it for you, write to support@facegammon.online from the address on the account.
10. Your rights
Depending on where you live, you have some or all of the following rights: to see the data we hold about you, to have it corrected, to have it deleted, to restrict or object to how we use it, to receive it in a portable form, and to withdraw consent at any time.
Ask at support@facegammon.online and we will answer within one month. We do not charge for this, and we will not treat you differently for asking.
If you are in the UK or the EEA and you think we have handled your data badly, you may complain to your national data protection authority. We would rather you told us first so we can put it right.
11. Children
Facegammon is not for children. You must be 13 or older to have an account, and 16 or older where your country sets that as the age of digital consent. The game involves staking an in-game currency and live video with strangers, neither of which is suitable for a child.
We do not knowingly collect data from anyone under those ages. If you believe a child has an account, write to us and we will remove it.
12. Security
Traffic between the app and our servers is encrypted in transit. Passwords are hashed by our authentication provider and are not readable by us. Database access is restricted per-account by row-level security, so one player's client cannot read another player's private data. Administrative keys are held only on the server.
No system is perfectly secure. If a breach ever affects your data, we will tell you and the relevant regulator as the law requires.
13. Changes
When this policy changes, the date at the top changes with it. If the change is significant — new data collected, or a new purpose — we will say so in the app before it takes effect.